Who we are

Our website address is: https://www.newarkantiques.co.uk

Our address: Newark Antiques & Interiors Ltd, Kelham Road, Newark, Nottinghamshire, NG24 1BX

Our company number: 10596615

Our contact email: [email protected]

Our contact number: 01636 674869

What personal data we collect and why we collect it

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we use this for purposes like estimating shipping & taxes.
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We will use this information for purposes such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages (if you opt-in to receive them)

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

None of this information will be shared with any third parties,

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

When visitors use the contact form on our ‘Contact Us’ page (here), the following information will be collected:

  • Name
  • Email
  • Subject
  • Message

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish a comment, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

While using our online shop, we use cookies to remember what you have saved to your basket

Please click the Cookie Policy tab on this page to find more information regarding cookies on this site.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. Google Analytics does not allow us to directly identify a user, any data is recognised as a user not an identifiable person. For more information on Google Analytics cookies, see the official Google Analytics page.

For example, if a user visits this website and views several pages, Newark Antiques & Interiors Ltd will be able to see that a user visited this website, what was viewed, their location, what device and browser were used etc. However, none of this information is identifiable to the end user.

Who we share your data with

Never under any circumstance will Newark Antiques & Interiors Ltd sell user data to a third party.

  • Google Analytics– Explained in the item above.
  • Tawk.to– Tawk.to is a tool used on this website to allow users to easily ask questions and contact the shop managers. A name, email address and a question are required to be submitted to use this tool, however, this information will only be shared with Newark Antiques & Interiors Ltd for the only purpose of being able to respond to a user’s question. The information submitted on this form will be stored on the tawk.to platform only accessible by the Newark Antiques & Interiors Ltd shop manager. Tawk.to do not use this information. A full comprehensive explanation of how data is kept safe with tawk.to can be found here.
  • Contact Form 7 – Contact form 7 is a tool used by this website (here) to enable users to speak directly to the shop manager. Data inputted into this form is only shared with the shop manager via an email (Sent to [email protected]), Contact form 7 does not receive this data, only the shop manager.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. If you wish to receive an exported file of personal data or wish that we erase any personal data about you, please contact us via email: enquir[email protected]

Where we send your data

We do not transfer your data to any third parties or host any website or user data outside of the UK.

How we protect your data

We have carried out staff training in Data Protection and continually monitor our privacy policy

What third parties we receive data from

We do not track any of our users data from third parties. For example we do not track users for the purpose of advertising.

Industry regulatory disclosure requirements

We are not a member of any regulated industry, and are not subject to additional privacy laws.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

View our Cookie policy here.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

Information about you will only be stored for as long as necessary for the purposes for which it was collected and used, and as long as we are not legally required to keep it. Order information will be stored for 7 years for tax and accounting purposes and will include name, email address, billing and shipping addresses.

Comments and reviews will also be stored if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information such as what was purchased, when it was purchased and where it should be sent.
  • Customer information such as name, email address, billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Policy for more details.

Cookies

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

  • We’ll also use cookies to keep track of basket contents while you’re browsing our site.
  • They are essential for the website to function as you’d expect
  • We use woocommerce to power our online shop, it uses the following cookies:
    • woocommerce_cart_hash
    • woocommerce_items_in_cart
    • wp_woocommerce_session_
      The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.
  • Google Analytics: Globally and in the European Union member states Google sets the following cookies:__utma Cookie
    A persistent cookie – remains on a computer, unless it expires or the cookie cache is cleared. It tracks visitors. Metrics associated with the Google __utma cookie include: first visit (unique visit), last visit (returning visit). This also includes Days and Visits to purchase calculations which afford ecommerce websites with data intelligence around purchasing sales funnels.__utmb Cookie & __utmc Cookie
    These cookies work in tandem to calculate visit length. Google __utmb cookie demarks the exact arrival time, then Google __utmc registers the precise exit time of the user.

Because __utmb counts entrance visits, it is a session cookie, and expires at the end of the session, e.g. when the user leaves the page. A timestamp of 30 minutes must pass before Google cookie __utmc expires. Given__utmc cannot tell if a browser or website session ends. Therefore, if no new page view is recorded in 30 minutes the cookie is expired.

This is a standard ‘grace period’ in web analytics.

__utmz Cookie
Cookie __utmz monitors the HTTP Referrer and notes where a visitor arrived from, with the referrer siloed into type (Search engine (organic or cpc), direct, social and unaccounted). From the HTTP Referrer the __utmz Cookie also registers, what keyword generated the visit plus geolocation data.

This cookie lasts six months. In tracking terms this Cookie is perhaps the most important as it will tell you about your traffic and help with conversion information such as what source / medium / keyword to attribute for a Goal Conversion.

__utmv Cookie
Google __utmv Cookie lasts “forever”. It is a persistent cookie. It is used for segmentation, data experimentation and the __utmv works hand in hand with the __utmz cookie to improve cookie targeting capabilities.

  • Any cookies used on this will not be used for any purpose other than the one stated. 

 

Example:

A number of our pages use cookies to remember:

  • Items you have added to your basket.
  • if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won’t be asked again)
  • If you have agreed (or not) to our use of cookies on this site

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

How to control cookies

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.